Please feel free to send us an email if you cannot find an answer to your question.
Quotes are provided after reviewing your order details. Please submit an inquiry with your event date, design details, and serving size so we can provide an accurate quote.
Cake pricing varies based on size, design complexity, number of servings, and additional details. Because all cakes are custom-made, pricing is provided through an order inquiry and personalized quote.
Our cakes are custom-made using quality ingredients and are designed specifically for each order. Pricing reflects the time, skill, materials, and attention to detail that go into creating a one-of-a-kind dessert. Unlike mass-produced cakes, each order involves personalized design work, careful preparation, and hands-on craftsmanship to ensure both beauty and quality.
We offer a variety of baked goods including cakes, sugar cookies, chocolate covered goodies.
Each cake is carefully handcrafted to order with premium ingredients and proven techniques. While tastings are not offered, many clients choose us based on our portfolio, reviews, and consistent craftsmanship, trusting our experience to deliver a cake that is both beautiful and delicious.
Yes, all of our baked goods are made to order to ensure freshness and quality.
We recommend placing your order as early as possible to ensure availability. Orders requested within two (2) weeks or less may be accepted based on availability and are subject to a rush fee. Dates fill quickly, especially during peak seasons, and larger, highly detailed, or multi-tiered cakes may require additional lead time.
Rush orders may be accepted based on availability and are subject to a rush fee. Acceptance is not guaranteed.
All orders begin with submitting an order inquiry form. Once availability is confirmed, an invoice will be sent. Orders are not confirmed until a deposit has been received.
No. Submitting an inquiry does not guarantee availability. Orders are only confirmed once a payment has been received and the date is secured.
Minimums may apply depending on the product, date, and level of customization. Please inquire for details.
At this time, we do not offer tastings or samples.
Pricing is based on size, design complexity, servings, materials, and time required. Custom designs are priced individually.
A non-refundable deposit of fifty percent (50%) of the total order is required at the time of booking to secure your order and event date.
The remaining balance must be paid in full no later than two (2) weeks prior to the event date. Orders not paid in full by this deadline will be canceled and the deposit forfeited with no exceptions.
We accept Visa, Mastercard, American Express, Discover, and Zelle.
Yes. Rush fees, delivery fees, and other applicable charges may apply depending on your order details.
Inspiration photos are welcome; however, exact replicas are not guaranteed. All designs are created with artistic discretion.
We are happy to use inspiration photos as a general reference; however, we do not replicate copyrighted images, logos, or licensed characters. All designs are original creations made with artistic interpretation to comply with copyright guidelines.
Changes may be requested up to a certain point and are subject to availability and additional charges. Changes are not guaranteed once production has begun.
Some decorative elements may be included, while others may incur additional charges. This will be outlined in your quote.
Delivery may be available for select orders, including tiered cakes, large orders, and wedding orders, for an additional flat fee plus a per-mile round-trip charge, and is subject to availability.
All pickups are curbside only at Her Elegant Design Cottage Bakery, a business/residence located at 2409 W Monet Way, Tucson, AZ 85741.
Pickup is curbside only. We do not offer walk-in service.
Please notify us as soon as possible if you anticipate being late, as we operate on a tight schedule. Orders more than thirty (30) minutes late without notice may be canceled at the bakery’s discretion, subject to availability, with no refund.
Yes, a designated person may pick up your order. Responsibility transfers upon pickup.
Please refer to our menu or submit an inquiry form.
Serving sizes are based on standard party portions and will be discussed during ordering.
Yes, select additional desserts may be available depending on availability and order size.
Cupcake orders are limited to one (1) flavor per dozen. Single cakes are limited to one (1) flavor, and tiered cakes are limited to one (1) flavor per tier. Flavor options may be limited depending on the product and quantity. Please inquire for specific availability.
No. At this time, we do not offer gluten-free, vegan, or allergen-free options.
No. Our kitchen processes common allergens, and allergen-free products cannot be guaranteed.
While some items may not contain nuts, we cannot guarantee nut-free products due to shared equipment.
All deposits are non-refundable. Cancellations forfeit all payments made.
Due to the custom and perishable nature of our products, refunds and credits are not offered.
No. Deposits are non-refundable and secure your date and order.
Rescheduling is subject to availability and requires a twenty percent (20%) rescheduling fee. Orders not picked up on the scheduled date are considered forfeited and are not eligible for refunds or credits.
No. We are a licensed cottage bakery operating from a private residence.
No. We do not accept walk-ins or unscheduled arrivals.
Visits are not available. All orders must be placed in advance with scheduled pickup.
Yes.
Yes, and we love when customers share their photos.
Yes. Orders may be shared unless otherwise requested.
Yes. Please let us know in advance if you prefer your order not be shared.
All items should be inspected upon pickup. Any concerns must be communicated within 24 hours by the original customer.
Cakes should be transported on a flat surface and refrigerated until serving. Detailed care instructions are provided with every order.
Cakes are best enjoyed within two to four (2–4) days, depending on ingredients and storage. If not served immediately, store the cake in the refrigerator. Leftovers may be kept in an airtight container for up to one (1) week. Cakes may also be frozen; for best quality, wrap securely and store in an airtight container for up to two to three (2–3) months.
— Ernestine Ulmer
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